Privacy Policy

Vinyl Mafia Effective Date: January 1, 2026

 

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Vinyl Mafia (“we,” “us,” or “our”) does not share customer opt‑in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging originator opt‑in data is kept strictly confidential.

 

1. Information We Collect

Personal Information

  • Name, email address, phone number, physical address

  • Payment information when you make a purchase or request a quote

  • Opt‑in records and timestamps for all communication channels (SMS, email, etc.)

Non‑Personal Information

  • IP address, browser type, device information

  • Website usage patterns and analytics

  • Cookies and similar technologies

  • Website interaction data collected through analytics tools (e.g., Microsoft Clarity)

Customer Communication

  • Records of inquiries and service requests

  • Appointment details and preferences

  • Service history and feedback

 

2. How We Use Your Information

We use collected data for:

  • Providing and improving our services

  • Processing transactions and payments

  • Communicating with you about inquiries, appointments, and updates

  • Enhancing website functionality and user experience

  • Ensuring security and fraud prevention

  • Maintaining records of communication preferences and consent

 

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS services, you agree to receive messages related to appointments, updates, and customer support.

Opt‑In & Consent

  • Messages are only sent if you explicitly opt in

  • We maintain timestamped opt‑in records

  • We comply with the TCPA and all applicable laws

Opt‑Out Instructions

  • Reply “STOP” at any time to cancel SMS notifications

  • You will receive a confirmation message

  • No further messages will be sent unless you re‑opt in

  • Opt‑out requests are processed within 24 hours

Message Frequency & Content

  • Frequency varies based on your interactions

  • Messages relate directly to services you request

  • Promotional content is only sent with explicit consent

Help & Support

  • Reply “HELP” for assistance

  • Or contact: vinylmafiaa@gmail.com

  • Support available during regular business hours

Carrier Information

  • Standard message/data rates may apply

  • Carriers are not liable for delayed or undelivered messages

  • Supported carriers include AT&T, Verizon, T‑Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

  • No mobile information is shared with third parties/affiliates for marketing or promotional purposes

  • Information may be shared with subcontractors strictly for support services (e.g., customer service)

  • Text messaging opt‑in data and consent records are never shared outside of message delivery providers

  • We implement strict data protection measures to safeguard SMS data

 

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

  • Third‑party vendors assisting with operations (payment processing, scheduling, etc.)

  • SMS aggregators/providers solely for delivering messages you consent to receive

  • All providers are contractually required to maintain confidentiality

Legal Compliance

  • When required by law, legal process, or to protect our rights

  • In response to valid law enforcement requests

Business Transfers

  • In mergers, acquisitions, or asset sales

  • Your data remains protected under this policy

Note: All categories above exclude text messaging opt‑in data and consent, which is only shared with SMS service providers as required for message delivery.

 

5. Data Security

We maintain reasonable security measures, including:

  • Encryption of sensitive data in transit and at rest

  • Secure access controls and authentication

  • Regular security assessments and updates

  • Employee training on data protection

  • Breach notification protocols

  • Secure backups and disaster recovery procedures

While we strive to protect your information, no method of electronic transmission or storage is 100% secure.

 

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze site traffic and user behavior

  • Remember preferences

  • Improve website functionality

  • Measure service effectiveness

You may control cookies through your browser settings. Disabling cookies may limit certain website features.

Microsoft Clarity & Analytics Tools: We use Microsoft Clarity to better understand how visitors interact with our website. Clarity uses cookies and similar technologies to collect non‑personal information such as click behavior, scroll activity, and device/browser details. This data helps us improve website performance, usability, and overall user experience. Clarity does not collect sensitive personal information, and any data collected is anonymized before being used for analytics. You may control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

 

7. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing emails via “unsubscribe”

  • Opt out of SMS by replying “STOP”

  • Request details on how your data is processed

  • Withdraw consent for future communications

  • File a complaint with a supervisory authority

To exercise these rights, contact us using the information in Section 10.

 

8. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for their privacy practices. This policy applies only to information collected by Vinyl Mafia.

 

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be posted on our website with the effective date. For significant changes, we may notify you by email or through a website notice.

 

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

Vinyl Mafia Phone: +1 586-337-7021 Email: vinylmafiaa@gmail.com Website: Vinylmafia.net

 

By using our website and services, you consent to this Privacy Policy.